Conversion of all legacy RBTT / RBC Customers to the ACB Caribbean Group Banking System
ACB Caribbean and ACB Grenada Bank Ltd are happy to welcome our newly acquired customers in Antigua & Barbuda and Grenada onto our core banking system as at December 6th, 2021. The conversion process will commence on December 3rd 2021, with a scheduled completion by midnight on December 5th 2021. Legacy RBC / RBTT customers will experience intermittent service interruptions during this short period.
ACB Caribbean Group (all locations in Antigua & Barbuda and in Grenada) will be closed for customer facing services on Monday December 6th 2021 to facilitate the final stages of the conversion of all legacy RBC / RBTT Customers onto its core banking system.
The ACB Caribbean Group welcomes you on board, and proudly anticipates the ability to serve you the full ACB Caribbean / ACB Grenada Bank experience!
Please see a list of services below, and how they will change for you once the conversion is complete.
Thank you for your patience during the transition and conversion.
Antigua & Barbuda Clients:
Antigua & Barbuda Retail: conversionag@acbonline.com
Antigua & Barbuda Business: businessbankingsupport@acbonline.com
Telephone number: 1 268-480-1150
Grenada Clients:
conversiongd@acbonline.com
Telephone number: 1 473 444 4919
Account numbers
Antigua & Barbuda Clients: Your account number will change to a 10 digit number. This number will include some of the digits from your old number, for example:
RBTT Legacy clients - e.g. 160020000056327 will become 6000056327
1600006055006598 will become 6055006598
RBC Legacy clients e.g. 7452348 will become 9727452348
Grenada Clients:
Your account numbers will change to an 11 digit number.
This new number will include your current Transit and Account Number, for example:
Transit: 09706 Account: XXX-XXXX
New Number = 9706XXXXXXX
Debit/ ATM Cards
We will be replacing your existing RBC/RBTT Branded cards with a Chip & Pin, Contactless ACB Smart Card. This new card is a VISA International Debit Card and can be used at any ACB Caribbean / ACB Grenada Bank branded ATMs. With your new ACB Smart Card, you can purchase goods and services from merchants locally in stores and online.
FORMER RBC / RBTT Customers - Antigua & Barbuda and Grenada
Your branded RBC / RBTT ATM Card will cease to function as at December 3rd 2021 at 5pm. You will have no access to banking services as at December 3rd 2021 at 5:00pm until Tuesday December 7th at 8:00am (Antigua & Barbuda), 8:30am (Grenada).
FORMER RBTT Customers - Grenada
ACB Smart cards are being distributed at our Grand Anse location. There are extended banking hours in place from 8:30 am to 4:00 pm as of December 1st to 10th 2021 to facilitate ACB Caribbean International Debit Card collection.
FORMER RBC Customers - Antigua
Former RBC Customers, you can pick up your ACB Smart Cards from our High & Market Street Branch (Former RBC), during regular banking hours.
Fees
Antigua & Barbuda Clients: A list of our fees is available on our website ag.acbonline.com
Grenada Clients: Look out for the changes on our website ag.acbonline.com
Payroll processing
Antigua & Barbuda Clients: The layout of the files for processing will change and will be communicated separately to the clients who submit payrolls for processing.
Grenada Clients: The layout of the files for processing will not change at this time.
Electronic Funds Transfer
Antigua & Barbuda Clients: The routing numbers for this process will change from 097250038 & 016000036 to 001320695
Grenada Clients: The routing numbers for this process will not change at this time.
Statements
Please ensure to download all statements from your online account if required, to avoid any potential delays during our conversion period.
Chequing Accounts
Antigua & Barbuda Clients: A new transit and routing number will now be applicable. This new routing number is 00132069.
Clients who traditionally print their cheques are asked to confirm the format to us prior to proceeding to print. In addition, a starter cheque book will be provided to each Retail and Business client at no cost.
Grenada Clients: No change to the look and feel of your cheques.
Over the counter transactions
Use of Slips to be introduced at all of our locations. Your Customer Service Representative will be happy to guide you.
ATMs
ACB Caribbean / ACB Grenada Bank branded ATM Screens – Friendly look and feel International Branded Cards can now be used across our ATM Network
Wire Transfers
No Change.
Wire Transfers will be available on the ACB Smart App.
Mobile & Online Banking – Retail & Business
Your login information for your online and mobile banking access will change. You will be provided with your new credentials for online Banking portal and to download and access the ACB Smart App.
